This course is offered in partnership with Simplilearn, the world's leading digital skills provider, enabling learners across the globe.
Overview
In this ITIL® 4 Specialist course, you will learn how to create, deliver, and support IT-enabled products, while earning the ITIL 4 CDS Specialist certification. This ITIL 4 Specialist: Direct, Plan, and Improve training will help you fully understand service performance, service quality, and improvement, including relevant methods and tools. Upon successful completion of this course, you will be career-ready for an important role in IT service management.
Skills covered:
- Service design
- Software development
- Software management
- Deployment management
- Release management
- Service validation and testing
- Change enablement
- Stakeholder satisfaction
- Service desk
- Incident management
- Problem management
- Knowledge management
- Service-level management
- Monitoring and event management
Key Learning Outcomes
This ITIL 4 Specialist course will help you learn how to:
Create, deliver and support IT-enabled services and products by integrating different value streams and activities
Plan and build a service valued stream to create, deliver, and support IT enabled products and services
Learn and implement the relevant methods & tools for service performance, service quality, & improvement in IT service management
Program Features:
- 7.5 hours of online self-paced learning
- Exam fee included
- 2 simulation exams
- 20 PDUs for self-paced learning