This course is offered in partnership with Simplilearn, the world's leading digital skills provider, enabling learners across the globe.
Overview
This ITIL 4 foundation provides you with a firm understanding of the ITIL 4 framework, core concepts and terminologies of ITIL 4 service lifecycle. By the end of this ITIL certification, you will understand how ITIL 4 evolved to adopt modern technologies and operational processes as well as the necessary concepts in a service management framework
Skills Covered
- TIL key concepts
- Process models
- Central principles
- Service level management
- ITSM efficiency
- Improvements on customer experience
- 15 ITIL best practices
Key Features
- 19 PDUs for self-paced learning
- 22 PDUs for online classroom flexi pass offered
- 30 chapter-end quizzes and 2 industry case studies
- Four simulation exams
- Exam voucher included
This ITIL 4 Foundation course will help you:
- Gain a mastery of Service Management including, generic concepts, key principles, and ITIL 4 process models, all of which are required for the ITIL Foundation exam
- Know how ITIL principles can help an individual to understand and apply service management in their organization
- Understand how to use ITIL tools and techniques in order to improve efficiency and the customer experience
- Know the purpose and key terms of 15 ITIL practices