Course Description

This ITIL 4 Foundation course introduces management of IT-enabled services and
key concepts of service architecture. This course provides learners with an
understanding of ITIL 4 including, common language and key concepts, the services
lifecycle, how the lifecycle stages are linked, the processes involved, and the best
practices for improving their work and the work of their organization.


Course Highlights

  •  16 hours of instructor-led training
  •  19 PDUs for self paced learning
  •  22 PDUs for online classroom flexi pass is offered
  •  Flexibility to choose classes
  •  2 industry case studies
  •  30 end of chapter quizzes and 2 industry case studies
  •  Exam voucher included


Course Delivery Method:
This ITIL 4 Foundation course is an online bootcamp course with online self-paced videos
and live virtual classroom



  •  Learners need to possess an undergraduate degree or a high school diploma.


Skills Covered:

  •  TIL key concepts
  •  Process models
  •  Central principles
  •  Service level management
  •  ITSM efficiency
  •  Improvements on customer experience
  •  15 ITIL best practices


Tools Covered:


Who Will Benefit:
This ITIL 4 Foundation course is best suited for IT managers, IT
architects, system administrators and analysts, operations managers,
database administrators, process owners, service delivery
professionals, quality analysts, CIOs, CTOs, and IT directors.
Key Learning Outcomes:
This ITIL 4 Foundation course will help you:

  •  Gain a mastery of Service Management including, generic concepts, key principles,
  • and ITIL 4 process models, all of which are required for the ITIL Foundation exam
  • Know how ITIL principles can help an individual to understand and apply service
  • management in their organization
  •  Understand how to use ITIL tools and techniques in order to improve efficiency and
  • the customer experience
  • Know the purpose and key terms of 15 ITIL practices


This ITIL 4 Foundation course is accredited by AXELOS


Enroll Now - Select a section to enroll in
Section Title
ITIL® 4 Foundation
Section Schedule
Date and Time TBA
Course Fee(s)
fee non-credit $850.00
Drop Request Deadline
Transfer Request Deadline
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