Course Description

Manage multiple projects and align program activities with business goals without

compromising on quality, speed, and efficiency with help of this ITIL® 4 Specialist

course. Learn how to leverage agile and lean work processes to make an impact and

successfully run IT-enabled services and teams. You’ll also learn PMI’s five program

management performance domains, including program strategy alignment, lifecycle

management, stakeholder engagement, benefits management, and governance


Course Highlights:

  •  Exam fee included
  •  2 simulation exams
  •  20 PDUs for self-paced learning


Course Delivery Method:

This ITIL 4 Specialist course is a self-paced course.



Learners need to possess an undergraduate degree or a high school diploma. Passed the ITIL 4

Foundation examination.

Skills Covered:

  •  Multi-supplier management
  •  Relationship management
  •  CX and UX design
  •  Customer journey mapping
  •  Communication
  •  SLA design

Tools Covered:



Who Will Benefit:

This course can be taken up by the following professionals:

  •  IT service managers aspiring to be ITIL Managing professionals

and ITSM practitioners responsible for stakeholder management

and making improvements on the customer journey and

professionals who are responsible for promoting relationships

with partners and suppliers.


Key Learning Outcomes:

This ITIL 4 Specialist: Drive Stakeholder Value course, will help you:

  • Design and improve the customer journey
  •  Understand customer needs by analyzing market
  •  Foster stakeholder relationships
  •  Create an onboarding and offboarding plan for customer and users
  •  Learn to convert demand into value with the help of IT-enabled services


This ITIL 4 Specialist: Drive Stakeholder Value course is accredited by PeopleCert.


Certification Criteria:

To unlock this ITIL 4 Specialist certificate, the learner must complete at least 85 percent of

the online self-paced videos and pass the assessment with a 70 percent score.


Enroll Now - Select a section to enroll in
Section Title
ITIL® 4 Specialist: Drive Stakeholder Value
Section Schedule
Date and Time TBA
Course Fee(s)
fee non-credit $935.00
Drop Request Deadline
Transfer Request Deadline
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