0049 - ITIL® 4 Specialist: Create, Deliver, and Support
Course Description
Course Overview:
Learn to create, deliver and support IT-enabled products with help of this ITIL 4®
Specialist course. Understand service performance, service quality, and improvement
to be career ready for an important role in IT service management.
Course Highlights
- High quality self-learning content
- Exam fee included
- 2 simulation exams
- 20 PDUs for self-paced learning
Course Delivery Method:
This course is an online self learning course.
Prerequisites:
Learners need to possess an undergraduate degree or a high school diploma. Passed the
ITIL 4 Foundation examination.
Skills Covered:
- Service design
- Software development
- Software management
- Deployment management
- Release management
- Service validation and testing
- Change enablement
- Stakeholder satisfaction
- Service desk
- Incident management
- Problem management
- Knowledge management
- Service-level management
- Monitoring and event management
Tools Covered:
N/A
Who Will Benefit:
This ITIL specialist course can be taken by ITSM managers, IT service
management professionals, ITSM practitioners managing IT-enabled
products and services, professionals responsible for end-to-end
delivery of IT-enabled products and services, and existing ITIL
certificate holders wishing to expand their knowledge.
Key Learning Outcomes:
This ITIL 4 Specialist course will help you learn how to:
- Create, deliver and support IT-enabled services and products by integrating
different value streams and activities
- Plan and build a service valued stream to create, deliver, and support IT
enabled products and services
- Learn and implement the relevant methods and tools for service performance,
service quality, and improvement in IT service management
Accreditations:
This ITIL 4 Specialist course is accredited by PeopleCert
Certification Criteria:
To unlock this certificate, Complete 85 percent OSL and pass the test with 70 percent score
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