Course Description

Course Overview:

Learn to create, deliver and support IT-enabled products with help of this ITIL 4®

Specialist course. Understand service performance, service quality, and improvement

to be career ready for an important role in IT service management.


Course Highlights

  •  High quality self-learning content
  •  Exam fee included
  •  2 simulation exams
  •  20 PDUs for self-paced learning


Course Delivery Method:

This course is an online self learning course.


Learners need to possess an undergraduate degree or a high school diploma. Passed the

ITIL 4 Foundation examination.

Skills Covered:


  • Service design
  •  Software development
  •  Software management
  •  Deployment management
  •  Release management
  •  Service validation and testing
  •  Change enablement
  •  Stakeholder satisfaction
  •  Service desk
  •  Incident management
  •  Problem management
  •  Knowledge management
  •  Service-level management
  •  Monitoring and event management


Tools Covered:



Who Will Benefit:

This ITIL specialist course can be taken by ITSM managers, IT service

management professionals, ITSM practitioners managing IT-enabled

products and services, professionals responsible for end-to-end

delivery of IT-enabled products and services, and existing ITIL

certificate holders wishing to expand their knowledge.


Key Learning Outcomes:

This ITIL 4 Specialist course will help you learn how to:

  • Create, deliver and support IT-enabled services and products by integrating

different value streams and activities

  •  Plan and build a service valued stream to create, deliver, and support IT

enabled products and services

  •  Learn and implement the relevant methods and tools for service performance,

service quality, and improvement in IT service management



This ITIL 4 Specialist course is accredited by PeopleCert


Certification Criteria:

To unlock this certificate, Complete 85 percent OSL and pass the test with 70 percent score

has context menu


Enroll Now - Select a section to enroll in
Section Title
ITIL® 4 Specialist: Create, Deliver, and Support
Section Schedule
Date and Time TBA
Course Fee(s)
fee non-credit $935.00
Drop Request Deadline
Transfer Request Deadline
Required fields are indicated by .