Course Description

Service Representatives often act as the "face" of their organizations and play a critical role in delivering the best experience for every customer.  In this course learners will explore theories, strategies, and techniques for delivering quality service and building customer loyalty. This course is designed for service professionals with any level of experience who want to expand their knowledge, improve their skills, and increase their understanding of customer service. 

Applies Towards the Following Certificates

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Section Title
Quality Service
Section Schedule
Date and Time TBA
Course Fee(s)
fee non-credit $100.00
Drop Request Deadline
1 day after enrollment
Transfer Request Deadline
1 day after enrollment
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