ITIL@ 4 Specialist: Drive Stakeholder Value

Course
  • 6 months
  • $935.00
  • Online - Self Paced
Register

This course is offered in partnership with Simplilearn, the world's leading digital skills provider, enabling learners across the globe.  

Overview

Designed for mid- or senior-level project managers, this ITIL® 4 Specialist: Drive Stakeholder Value course will hone your skills in managing multiple projects and aligning program activities with business goals without compromising on speed, quality, and efficiency. You’ll learn PMI’s five program management performance domains, including program strategy alignment, lifecycle management, stakeholder engagement, benefits management, and governance. 

code on macbook

Skills covered:

  •  Multi-supplier management
  •  Relationship management
  •  CX and UX design
  •  Customer journey mapping
  •  Communication
  •  SLA design

Key Learning Outcomes

When you complete this  ITIL 4 Specialist: Drive Stakeholder Value course, you will be able to accomplish the following:

1

Analyze markets and customer needs and foster stakeholder relationships

2

Understand how to create a plan for onboarding and offboarding customers and users

3

Understand how to shape and convert demand into value through IT-enabled services

man smiling at computer in office

Program Features:

  • Exam fee included
  • One simulation exam
Brochure