ITIL@ 4 Specialist: Create, Deliver, and Support

Course
  • 6 months
  • $935.00
  • Online - Self Paced
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This course is offered in partnership with Simplilearn, the world's leading digital skills provider, enabling learners across the globe.  

Overview

In this ITIL® 4 Specialist course, you will learn how to create, deliver, and support IT-enabled products, while earning the ITIL 4 CDS Specialist certification. This ITIL 4 Specialist: Direct, Plan, and Improve training will help you fully understand service performance, service quality, and improvement, including relevant methods and tools. Upon successful completion of this course, you will be career-ready for an important role in IT service management. 

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Skills covered:

  • Service design
  •  Software development
  •  Software management
  •  Deployment management
  •  Release management
  •  Service validation and testing
  •  Change enablement
  •  Stakeholder satisfaction
  •  Service desk
  •  Incident management
  •  Problem management
  •  Knowledge management
  •  Service-level management
  •  Monitoring and event management

Key Learning Outcomes

This ITIL 4 Specialist course will help you learn how to:

1

Create, deliver and support IT-enabled services and products by integrating different value streams and activities

2

Plan and build a service valued stream to create, deliver, and support IT enabled products and services

3

Learn and implement the relevant methods & tools for service performance, service quality, & improvement in IT service management

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Program Features:

  • 7.5 hours of online self-paced learning
  • Exam fee included
  • 2 simulation exams
  • 20 PDUs for self-paced learning
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